10 top tips on how to prepare for a call centre interview...

Thoroughly preparing for a call centre interview is critical. It will not only show the employer that you are genuinely interested in the role, organised and enthusiastic but it will also put you at ease, safe in the knowledge that you have put yourself in the best position to get the job.

And it’s not just about researching and practicing your interview technique, simple things like planning what you are going to wear and how to get there is just as important. If you feel confident and are clear on where you are going for the interview this will stand you in good stead for the actual meeting.

If you have spoken to one of the Call Centre Jobs in Manchester team, then you will have had a really good briefing about do’s and don’t and some great advice on what to do to prepare for your interview. But if you need to recap on this or you looking for some general advice, here is a quick checklist of things that you need to consider:

  1. Double check the time and date of interview (people have turned up on the wrong day before!)
  2. Make sure you know who you are meeting and the format of the interview
  3. Leave plenty of time to get to the interview, and if necessary do a trial run – there is nothing more stressful than running late and not knowing where you are going
  4. Plan to arrive 10-15 minutes early – its better to have extra time to gather your thoughts than dashing in at the last minute
  5. Plan your outfit the night before – make sure you ‘dress to impress’ – first impressions always count
  6. Spend time researching the company – most websites are a really good source of information and often have careers pages that will give you an insight into their values and culture
  7. Read through your CV again to refresh you memory of the key points
  8. If you have been given a job description, read it thoroughly and apply your skills and experience to what they are looking for
  9. Think through your answers to potential interview questions
  10. Go to the interview with a positive and professional attitude