Convergys

  • Convergys, Atlantic Street, Altrincham, United Kingdom

Convergys are one of the largest contact centre providers in the world working with a huge range of well known brands.

In the UK, Convergys works with companies such as Vodafone, O2, nPower, British Gas and More Than insurance, handling customer service and sales campaigns and providing exceptional customer care on their behalf.

As you would expect from a large call centre business, there is every opportunity to develop new skills and progress your career – both in call centre operations and a huge variety of support services such as HR, Business Development and Account Management.

Their call centres are based in modern, bright and well equipped premises and offer an extremely professional environment, with excellent support provided to ensure first class training and development.



We have been working with Convergys since 2012 and they continue to grow year on year so we are looking for lots of great people to join them over the next couple of months - which is where you come in!

Convergys have a number of sites across Manchester - Altrincham, Bredbury, Stretford, Middleton and Sallford. 

£16,500 yearly
Convergys Horsfield Way, Bredbury Park Industrial Estate, Bredbury, UK
Apr 11, 2018
Full time
As a Customer Service Advisor, you’ll be working on behalf of the well known telecoms company, BT. You will be talking to customers and maximising opportunities to showcase their products and services. Excellent customer service is key to this role, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time. Based in their buzzing call centre at Bredbury House, you will be required to: Take inbound calls from existing and new customers                   Build rapport and provide excellent customer service Use effective questioning to understand a customer’s needs and wants Provide information regarding relevant BT products and services But don't worry about being thrown in a the deep end, before you start your new job, you will spend 5 weeks training in a classroom to give you the tools and confidence to hit the ground running. And you won't be alone - you will be placed in a team of new starters so you can learn together and you will have help and support on hand at all times.
£17,000 yearly
Convergys Regents Place, West Egerton Street, Salford, UK
Apr 11, 2018
Full time
As a Customer Service Advisor, you will be taking inbound calls from existing HSBC customers and dealing with their inquiries or resolving problems with their accounts. The role is all about delivering the highest levels of customer care which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time. This role is 100% in-bound Customer Services with no sales. Your primary focus will be to answer calls from customers ensuring they receive a quick and efficient resolution to their inquiry. Most calls will typically last around 20-40 mins each. Don't worry about being thrown in a the deep end though, before you start your new job, you will spend 5 weeks training in a classroom to give you the tools and confidence to hit the ground running. And you won't be alone - you will be placed in a team of new starters so you can learn together and you will have help and support on hand at all times. Note: Because this role is with a bank, all new staff will be credit checked.
£16,500 yearly
Convergys Riverside Suite, Pear Mill Industrial Estate, Bredbury, UK
Apr 11, 2018
Full time
As a Sales Advisor, you’ll be working on behalf of one of two big brand companies - More Than insurance or O2. You will be talking to customers and maximising opportunities to showcase their products and services. Excellent customer service is key to this role, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time. Based in their buzzing call centre at Pear Mill in Bredbury, you will be required to: Call existing customers to sell additional products                                 Make sales call to new customers Build rapport and provide excellent customer service to all customers Use effective questioning to understand a customer’s needs and wants Provide information regarding relevant O2/More Than products and services But don't worry about being thrown in a the deep end, before you start your new job, you will spend 5 weeks training in a classroom to give you the tools and confidence to hit the ground running. And you won't be alone - you will be placed in a team of new starters so you can learn together and you will have help and support on hand at all times.
£18,000 yearly
Convergys Riverside Suite, Pear Mill Industrial Estate, Bredbury, UK
Apr 11, 2018
Full time
As a B2B Sales Advisor, you’ll be working on behalf of the big brand telecoms provider O2. You will be making outbound calls to new and existing businesses, building relationships and maximising opportunities to showcase O2 products and services. Excellent customer service is key to this role, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time. Based in their buzzing call centre at Pear Mill in Bredbury, you will be required to: make outbound sales calls to new and existing businesses provide information regarding relevant O2 products and services such as contracts, additional phones, tablets or data                                build rapport and provide excellent customer service to all customers use effective questioning to understand a customer’s needs and wants But don't worry about being thrown in a the deep end, before you start your new job, you will spend 5 weeks training in a classroom to give you the tools and confidence to hit the ground running. And you won't be alone - you will be placed in a team of new starters so you can learn together and you will have help and support on hand at all times.
£14,000 yearly
Convergys Shenton House, Middleton, UK
Apr 11, 2018
Full time
As a Sales Advisor, you’ll be working on behalf of the well known telecoms provider, Vodafone, talking to customers and maximising opportunities to showcase their products and services. Excellent customer service is key to this role, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time. Based in their buzzing call centre in Middleton, you will be required to deal with both existing and new customers: making outbound calls to existing customers in relation to their mobile phone contracts selling additional services to customers resolving customers queries making outbound sales calls to bring on board new customers But don't worry about being thrown in a the deep end, before you start your new job, you will spend 5 weeks training in a classroom to give you the tools and confidence to hit the ground running. And you won't be alone - you will be placed in a team of new starters so you can learn together and you will have help and support on hand at all times.