The Claims Guys

  • The Claims Guys, Church Street, Altrincham, United Kingdom

Established in 2008, The Claims Guys is one of the original PPI claims businesses in the UK and have broadened their services over the years to include Packaged Bank Account claims and claims for mis-sold pensions and investments.

Owner managed and extremely entrepreneurial, The Claims Guys are quick to move into new areas within the market and are now positioned as one of the leading financial claims companies in the UK.

The Claims Guys have an 80 seat outbound sales Call Centre, a smaller Customer Service Call Centre of 50 people and a Claims Processing operation of just over 100 people. 

The  Call Centre is a vibrant and energetic team based sales environment focused on selling claims services to existing customers and people responding to high quality advertising on TV, radio and Facebook. 

The Customer Service operation works very closely with the back office Processing team, supporting customers throughout the claims process.

The Claims Guys call centre is located in Altrincham and is walking distance from Navigation Road and Altrincham Metrolink stops. There is plenty of free parking nearby and visitor’s parking is available for when you attend interview.

£18,000 yearly
The Claims Guys Lynnfield House, Church Street, Altrincham, UK
Apr 11, 2018
Full time
As a Customer Service Advisor, you will work with The Claims Guys existing customers to ensure they receive a first class experience across the whole claims process.  Based in their vibrant and energetic call centre in Altrincham, you will take inbound calls from existing customers and will be required to: provide customers with updates and support answer customer queries chase information required to ensure claims go through quickly and efficiently cross sell additional products and services – such as Packaged Bank Account, Investment or Pension claims There is absolutely NO cold calling involved in this role - all calls are from existing customers and this is therefore a genuine Customer Service role with soft cross sales targets. 
£16,000 yearly
The Claims Guys Lynnfield House, Church Street, Altrincham, UK
Apr 11, 2018
Full time
This role is a mix of Customer Service and Sales – you will be speaking to people who are genuinely interested in reclaiming PPI that has been mis-sold to them in the past. The majority of your calls will be outbound calls to people who have just responded to an advertisement on the television, radio (Smooth FM, Heart FM and X FM) or online (mainly Facebook) – the customer will text in in response to the advertisement and you will call them straight back. Quite often they will be surprised how quickly you are calling them back!! There is absolutely NO COLD CALLING in this role as all customers have asked you to call them and are waiting for your call. Once you have called the customer back, you will quickly build rapport with them and then take them through a short questionnaire relating to any mortgages, loans or credit cards they have taken out. The Claims Guys offer customers a free PPI check with no obligation to use The Claims Guys to claim back their PPI if any has been mis-sold. The majority of customers do ask The Claims Guys for help – so your call is a really important first step in building a trusting relationship with the customer. You are targeted on the number of questionnaires you complete and the number of signed questionnaires that are received back – and your bonus is calculated to reflect this.