RMG

  • RMG, Chelford House, Gadbrook Park, Rudheath, Northwitch, UK

As one of the largest and most respected property management companies in the country, the RMG portfolio spans over 80,000 households across the United Kingdom, with more than 100 years of successful property management experience.

Their network of local offices are staffed by specialist property professionals, backed up by an innovative central financial processing centre, compliance and health and safety teams, and a highly efficient customer contact centre.

As part of the property management function, the customer contact centre handle customer enquiries in a variety of areas including health and safety, communal area maintenance and financial management issues such as tenant charges and rent collections.

RMG has achieved a number of nationally recognised accreditations. These awards demonstrate their commitment to continual improvement, their people and the delivery of excellent customer service.

Their contact centre operates 24 hours a day, 7 days a week, 365 days a year ensuring that a round the clock service is offered to landlords and tenants.

RMG are located on Gadbrook Park in Rudheath, Northwich. The site is not easily accessed by public transport however Junction 19 of the M6 is less than five minutes away and car parking is provided on site. 

£17,000 yearly
RMG Gadbrook Park, Rudheath, Northwich, UK
Apr 11, 2018
Part time
This is an excellent opportunity to join a very successful and growing business in their customer service team, providing first class customer service to their 80,000 customers. This role involves taking inbound customer service calls and responding to emails and letters from customers, helping them to resolve their queries and questions quickly and efficiently - ideally within their initial first contact. There is absolutely no sales and cold calling involved in this job. You will: take inbound calls from landlords and tenants work to establish an understanding of their needs quickly ensure that all matters are responded to in an accurate and timely manner efficiently communicate with customers via email and social media make referrals to specialist staff as and when required ensure that all advice and services provided are consistent with RMG's high standards