This role is a mix of Customer Service and Sales – you will be speaking to people who are genuinely interested in reclaiming PPI that has been mis-sold to them in the past.
The majority of your calls will be outbound calls to people who have just responded to an advertisement on the television, radio (Smooth FM, Heart FM and X FM) or online (mainly Facebook) – the customer will text in in response to the advertisement and you will call them straight back. Quite often they will be surprised how quickly you are calling them back!!
There is absolutely NO COLD CALLING in this role as all customers have asked you to call them and are waiting for your call.
Once you have called the customer back, you will quickly build rapport with them and then take them through a short questionnaire relating to any mortgages, loans or credit cards they have taken out.
The Claims Guys offer customers a free PPI check with no obligation to use The Claims Guys to claim back their PPI if any has been mis-sold. The majority of customers do ask The Claims Guys for help – so your call is a really important first step in building a trusting relationship with the customer.
You are targeted on the number of questionnaires you complete and the number of signed questionnaires that are received back – and your bonus is calculated to reflect this.
For this role, we need confident, outgoing people who are looking for a fun, team driven working environment.
Ideally, you need to:
• be confident and outgoing and can establish rapport easily with people
• be target driven and money motivated
• have some customer related experience
• be hard working and reliable
• want to work in a fun, energetic and informal environment