Team Leader - Inbound Sales, Stretford (Up to 24k + bonus)

£20,000 - £24,000 yearly
  • Right Click Recruitment
  • Stretford, Manchester, UK
  • Mar 26, 2018
Full time Customer Service Management Sales

About the role

We are looking for a Team Leader to manage a team of Inbound Sales Advisors who take calls from the customers of one of the UK's largest car insurance and breakdown support companies.

Day, to day, you will be responsible for:

  • the supervision of advisors including work and attendance monitoring
  • coaching direct reports on their performance ensuring performance metrics are achieved
  • identifying performance related issues, develop an action plan for improvement and implementing corrective action
  • ensuring that the service delivered to customers meets KPI's and financial expectations
  • providing subject matter expertise in handling escalated customer calls as needed
  • conducting Team Meetings to ensure effective communication of relevant information 
  • scheduling and organising team activities


About you

This role has three critical elements:

Firstly, we are looking for someone who is a genuine leader in a sales context with at least one years’ experience in a similar role – someone who can work well under pressure and successfully drive and motivate their team to achieve their targets.

Secondly we are looking for an organised and efficient manager - someone who can meet deadlines, manage shift patterns, deal with attendance and disciplinary issues and report on performance against KPI’s and targets.

Thirdly, we are looking for someone who has some ‘get up and go’ – someone who has real drive and energy and can inspire their team to deliver.

Based in Streford, this is a great role for a highly driven, proactive Team Leader who wants to excel - and get their team to excel. The company offers excellent opportunities for progression in a really fun, but professional environment.